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    Frequently asked questions

    My order hasn't arrived yet. Where is it?

    Orders can sometimes be delayed due to various factors, such as high demand, weather conditions, or issues with the delivery service. Please check your tracking number for the latest updates, or contact customer support for assistance.

    Do you deliver on public holidays?

    Delivery services typically do not operate on public holidays, as most carriers and shipping companies observe these holidays. This may result in delays in processing and shipping your order. However, some couriers may offer limited services on certain holidays, depending on your location. We recommend checking the carrier’s website or contacting customer support for specific details about holiday delivery schedules.

    What should I do if my order is lost or hasn't arrived?

    If your order hasn’t arrived within the expected timeframe or seems lost, please contact customer support. Provide your order number, and we will investigate and offer a solution, such as reshipping or issuing a refund.

    Is next-day delivery available on all orders?

    Next-day delivery is not available on all orders. Availability typically depends on factors such as the item’s availability in stock, your location, and the shipping method chosen at checkout. Additionally, next-day delivery may be limited to certain carriers and regions. You can check if next-day delivery is an option during the checkout process or contact customer support for more details about your specific order.

    My order arrived, but some items are missing. What should I do?

    If items are missing from your order, please contact customer support immediately. We will investigate the issue and send any missing items as soon as possible.

    Tendril Dubai

    K12, Phase 1

    Dubai Industrial City

    Monday – Friday 09:00 – 17:00

    [email protected]
    (+971) 58 5100247

    Online store with a wide selection of furniture and decor

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